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Help center

What do you need to do?

Find the task you need to complete. Every guide states the expected result and the conditions that need review.

Help areas

Getting startedFrom the first source to a result with visible coverage.IntegrationsConfiguration, synchronization and access renewal.ImportsFile validation, COGS and controlled rollback.Results and dataCoverage, formulas, currencies, refunds and number provenance.Products and campaignsSKU cost, advertising result and attribution boundaries.SettlementsRefunds, multiple currencies and number audit trail.Account and securityAccess, appearance and deleting data or an account.TroubleshootingUnavailable result, expired access and synchronization without records.PilotPilot scope, first configuration and data requests.

Common tasks

How do I connect my first source?Add a connection and review its actual state before starting synchronization.How do I run the first synchronization?Fetch data and distinguish a valid zero-record result from a failure or missing connection.Why is a result unavailable?Find the specific missing layer instead of treating an unavailable result as zero.What does data coverage mean?Assess whether a number has enough source evidence for a decision and what reduces its reliability.How do I add product cost (COGS)?Add cost with an effective period and identify SKUs that still lack cost.How do import and rollback work?Validate a file before saving and reverse a specific operation without deleting unrelated data.

Frequently asked questions

Does Netrivo show net profit?

No. Netrivo shows result layers supported by available costs and separates them from accounting and tax results.

Does saved configuration mean an integration works?

No. Configuration, access test and successful synchronization are separate states.

What happens to a missing cost?

It remains missing and lowers coverage. It is not automatically converted to zero.

Can I undo an import?

Only import types with controlled rollback. History shows whether rollback is available for a specific operation.

Do calculators save entered values?

Public calculators run locally in the browser. Their fields are masked from optional session analytics.

Can I use multiple currencies?

Yes, when source currency is preserved and an appropriate FX rate exists. Missing FX cannot be treated as 1:1.

How do I stop synchronization?

Disconnect the source or disable its active configuration. Removing a view alone does not stop the connection.

How do I contact the pilot operator?

Email smartnajeminfo@gmail.com from the account address and include the organization identifier.