Why is a result unavailable?
Find the specific missing layer instead of treating an unavailable result as zero.
Updated: 24 August 2026
Before you start
- access to the affected view
- a known period and organization
Steps
- 1.Check date range and currency.
- 2.Open data coverage for the result.
- 3.Find the first missing layer: orders, COGS, selling costs, advertising or FX.
- 4.Open the indicated source or mapping.
- 5.After adding evidence, refresh the result and review the coverage change.
Expected result
The view explains which layer is missing. Missing evidence is not automatically replaced with zero.
If something does not work
- If a source is connected, inspect its last synchronization and period.
- If cost exists for only some SKUs, the result can remain partial.